Online Ordering Features of NetWaiter^®

Fully Customizable Menus and Graphics

• Seamless Online Ordering
  • The ordering process is visually identical and branded to your website's appearance.
  • Your interactive menu/site is search engine optimized to allow guests to find your restaurant(s) based on your menu items, categories, location, and name. This provides your restaurant(s) greater online search exposure.
• Post a Description and Picture/Image for each Location
• Display Item Descriptions, Ingredients/Nutritional Information, etc.
• Display Item and Category Pictures
• Display Icons (i.e. Spicy, Healthy Choice, Contains Peanuts, etc.)
• Fully Configurable Item Selections/Modifiers
  • Allow guests to customize each item based on your restaurant's existing constraints.

Restaurant Locator and Mapping System

• Allow Guests to Locate your Nearest Location
• Printable Area Maps
• Printable Point-to-Point Directions
• Quick Access to a Guest's Most Recent Location
  • Upon returning, guests are automatically forwarded to the location they previously ordered from.

Email Marketing/Advertising

• NetWaiter's integrated Email Marketing System allows your company to send custom branded emails to Express Account members and others.
  • Upload custom email marketing lists.
  • Send emails to your Express Account members and to custom marketing list members.
• Facebook Advertising
  • Allow customers to login with their Facebook account and promote your restaurant to their friends.

Promotional System

• NetWaiter’s integrated Promotional System allows your company to generate and accept custom promotional codes.
  • Easily create and manage promotional codes directly from your Management Console.
  • Track the effectiveness of each promotion by viewing its specific sales statistics.
  • System works in concert with NetWaiter’s Email Marketing System to easily distribute promotions to Express Account Members.

NetWaiter^® Express Accounts

• Allows guests to order from all restaurants on the NetWaiter^® Network quickly and securely.
  • Collect guest information/demographics for marketing purposes (Permission Based).
  • Allow customers to link their Facebook account to their NetWaiter Express Account.

The Ordering Process

• Easy Navigation
  • Quick and intuitive ordering process. The NetWaiter^® ordering process is designed with 'clicks in mind' — so that the least number of clicks are needed to complete an order.
• Previous Orders
  • Returning guests have quick access to their most recent orders, with the ability to quickly reorder or make changes to a previous order and then resubmit it.
• Advanced Orders
  • Guests can place an order in advance for future Pickup/Delivery. This feature allows a guest to place an order, at any time, and identify their preferred Pickup/Delivery time in the future. Via the Management Console, you can enable the system and configure the maximum number of days a guest is allowed to order in advance.
• Multiple Up-selling Techniques
  • Up-sell on a per item and per order basis.
• 'Curbside' Service Options
  • Allows guests to enter their vehicle information for curbside service, if available.
• Delivery Options
  • Allows guests to enter their delivery address, if delivery is available.
  • NetWaiter^® calculates the driving distance from the restaurant to the delivery address and applies the appropriate delivery fee, if applicable.
  • Enable Time Constraints for Delivery (i.e. Delivery between 11:00AM and 3:00PM)
• Estimated Order Preparation Times
  • NetWaiter^® calculates an estimated pick-up time based on the specific items ordered.
• Estimated Delivery Times
  • NetWaiter^® calculates the estimated time it will take to deliver an order based on the delivery address and the Order Preparation Time.

Restaurant Order Receipt Options

• NetWaiter^® Fax and Email Systems
  • NetWaiter^® can facilitate orders directly to the existing fax machine at each location. Orders are received about 15-25 seconds (on average) after a guest submits them.
  • NetWaiter^® can facilitate orders to an email account (or multiple email accounts).
• NetWaiter^® POS Integrated Systems
  • NetWaiter^® can facilitate orders directly to the POS system at each location. (Your POS provider/reseller must contact NetWaiter^® for details.)
• Order Notification System (Optional)
  • NetWaiter^® can place an automated phone call to a restaurant that indicates an order is 'inbound'.

System

• Integrated Fraud Prevention System
  • NetWaiter^® has a multiple layer fraud prevention system to prevent fraudulent orders. The result is a system that maintains a virtual 0% fraud rate.
• 24/7 System Monitoring
  • The NetWaiter^® System is monitored around the clock at our network operations centers to guarantee uptime.

And More!

NetWaiter is motivated to create product features that will continue to increase business and enhance convenience for clients and their guests. You may contact NetWaiter to learn more about these features, other features not listed, and features currently in development.

What clients say about NetWaiter^®:

"With 25% of our business take-out, we believe NetWaiter is an essential part of our business model. With phone orders, it's easy to make mistakes, but with NetWaiter, we know the orders are correct and always in the system. On-time and mistake free orders make for very happy repeat customers. The Management Console is also a great tool as it's easy to navigate and edit. It also offers customers a look at what other satisfied customers have ordered by having the Most Popular Items displayed front and center."
     — John H.

"NetWaiter has completely changed the way we do business. We’ve been able to maximize our productivity and streamline our business. The low risk implementation and cost was exactly what our small business needed. The Management Console is super easy and exciting; the power to update your menu offerings instantly and manipulate your site at your whim is beyond convenient. It’s genius! Lovable Foods offers such a custom menu, I never could imagine that an online ordering system could not only meet our needs, but do it in such a short time. Our representative was not only knowledgeable, but patiently, and worked with us to get everything right and actually understood our needs. Bottom line… our concept, with NetWaiter’s innovation, equals more profit."
     — Jasmine A.