Online and Mobile Ordering from NetWaiter
The premier custom branded online ordering and marketing system for restaurants.
The NetWaiter System
NetWaiter's robust system is easy to use and provides your restaurant a customized and branded online ordering and mobile website allowing you to capture, convert, and retain more business. Your NetWaiter site is fully customizable with graphics, pictures, descriptions, nutritional information, and more. Request a Free customized Starter Site for your restaurant.
Your restaurant is provided a custom branded mobile website that works in conjunction with your regular NetWaiter site. Customers can simply access your NetWaiter site from their Smartphone (i.e. iPhone, Android) and the system will automatically recognize their mobile device and display your mobile site. This makes navigation simple, and easily allows customers to view your menu and place orders.
In addition, your restaurant is provided a unique QR code to help promote your mobile website. When customers scan your restaurant's QR code, they are immediately directed to your mobile site and menu. Your unique QR code can be accessed and printed directly from your Management Console.
At any time, you can access your NetWaiter Management Console to instantly view and control your:
- Site Design - Manage the style of your site, post images, pictures, and descriptions.
- Location Information - Configure each location's base prep time, curbside service options, delivery options, hours, online status, and more.
- Menu - Update and sort categories, items, and options.
- Email Marketing and Promotional System - Send branded emails and promotions directly to your NetWaiter Express Account members or to a custom email-marketing list.
- Reports - View order activity and NetWaiter Express Account statistics.
The NetWaiter ordering process is designed for easy navigation and ordering online. Returning customers have quick access to their recent orders and the ability to resubmit them with any changes. NetWaiter also allows customers to order in advance for a designated pickup/delivery date and time.
Easy Payment Processing: Customers can pay online with their credit cards. Simply setup an online processing account and all payments will be sent directly to your restaurant. Contact NetWaiter for more information regarding online payment processing.
Your NetWaiter System is monitored 24/7 at our operations center to guarantee uptime and the best ordering experience for your customers. The key to our outstanding performance and service is NetWaiter's state-of-the-art technology:
- Solid Infrastructure with Backup Systems and Redundancy
- Easy access to your NetWaiter Management Console, available 24/7
- Fast Deployment
How does NetWaiter work with my company's existing website?
Your interactive menu can be designed to match your existing website, maintaining your brand and providing a seamless appearance through the ordering process. To connect your NetWaiter site to your website, simply post the provided link found in your Management Console on your homepage.
What is the NetWaiter set-up process?
After creating your account, you have access to your NetWaiter Management Console. Using the easy menu building features, you can customize your menu, post item pictures, and configure all options and settings. NetWaiter's design team is also available to customize your site for you.
How quickly can my restaurant set-up and launch NetWaiter?
Implementing and launching NetWaiter is very fast. Your restaurant(s) can be accepting orders the same day your account is created. A variety of factors, including the number of locations and menu complexity will determine exactly how long it will take to launch your site. If NetWaiter's design team provides a custom setup, it is usually complete within 2-4 business days. You may contact NetWaiter to speak to our professional staff regarding your set-up process.
How does my restaurant receive orders?
NetWaiter can facilitate orders to your restaurant(s) in a variety of ways. You can choose to receive orders directly to the existing fax machine at each location, email, or your POS system. NetWaiter's fax system completes an order about 15-20 seconds after a guest submits an order. Using NetWaiter's POS integrated system or email system; orders are immediately processed to their respective destinations.
Can my restaurant(s) be notified when orders are sent?
Yes. NetWaiter's Order Notification System can automatically notify your employees, via telephone, an order is 'inbound'. An additional fee may apply for this optional feature.
What happens if a restaurant manager needs help or has a question?
Restaurant managers can dial 866-NetWaiter (x702) anytime they need assistance. Although managers rarely need assistance, they have the piece of mind knowing someone will address their issue quickly.
Does NetWaiter offer ongoing support?
Yes. NetWaiter offers email and phone support to clients. You may email NetWaiter, contact your NetWaiter representative, or dial 866-NetWaiter (x702) for assistance.