Curry Up Now Launches Online Ordering in Food Trucks

Posted by Tim on August 1, 2012

 

CUN TruckCurry Up Now, a restaurant serving authentic Indian street food in the San Francisco bay area, is using NetWaiter to facilitate online ordering in three of their food trucks and a brick and mortar location in San Mateo, CA.

"We love it," says Akash Kapoor, owner of the mobile chain and San Mateo location.  "A successful food truck creates an immediate problem.  Customers must wait in long lines for their food.  By ordering and paying for their food online, customers bypass the line and get their food right away."

Curry Up Now uses 3G and 4G cards to provide connectivity so they can receive orders on each truck.  They use Facebook and Twitter to inform followers about the location of their trucks and the availability of online ordering.  "Our locations are dynamic," says Kapoor.  "Social media is an excellent way to let people know where we are."

NetWaiter also designed an interface allowing Curry Up Now to display the location of each food truck on a map.  Using their Management Console, Curry Up Now can pre-set the location of each truck up to one week in advance.  On a custom map, the current location of each truck is displayed, as well as future locations of each truck if they are moving to a different spot later in the day.

Curry Up Now has been using NetWaiter for only a few months.  Kapoor admits that he has just scratched the surface regarding its potential.  He estimates that online ordering is currently responsible for 5% to 10% of his business on the trucks.  

"We can grow that," he says.  "We are working on signage for each of the trucks.  I know that will make a big difference.  We've only begun to market online ordering to our customers."

Food Truck Invasion

Posted by Tim on October 11, 2010

Food Trucks

They say, "So goes California, so goes the rest of the country." This article, from the Silicon Valley Mercury News, addresses the growing regulation of food trucks that are quickly becoming a large part of the dining scene in Los Angeles.

Unlike traditional food trucks that cater to workers while on break, this new wave of trucks park in high-traffic areas and serve a higher quality of food, often with their own specialties. According to this article, some counties have received complaints by restaurant owners that these trucks steal business. Consequently, some cities, such as Rancho Palos Verdes and Palos Verdes Estates, have enacted zoning restrictions on when and where the trucks can operate.

Thankfully, by the end of the year, food truck customers in California can expect to see the same health quality ratings they see at normal brick and mortar restaurants. This doesn’t necessarily “level the playing field” for regular restaurants to compete with food trucks, but will help educate customers about their health quality.

So, how do restaurants compete with this food truck invasion? Some have actually decided to join them – and launched their own food trucks. Others have focused on convenience factors and their communication tactics. For instance, many food trucks rely heavily on Twitter to communicate their daily whereabouts. Brick and mortar restaurants that are inundated by food trucks should step up their Twitter communication and takeout business. Ordering takeout online in advance is definitely a way customers can capitalize on your restaurant’s convenience.

Do food trucks affect your restaurant? Let us know how. Email us at mailto:[email protected]. Does your restaurant operate a food truck? We want to hear your story. Email us at [email protected].

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