Posted by Tim on July 15, 2011
Most families agree, “If Mama’s not happy, nobody’s happy.”
It turns out this also applies to online ordering. Last month we mentioned a study by Cornell University about online ordering. The sample group was split almost evenly by gender - women making up 51.3% of respondents, similar to the percentage of women in the U.S. However, the similarities stopped there. There were several areas where women’s attitudes towards online marketing were substantially different than men - and in interesting ways.
Here are the revelations:
--Women were more likely to cite having control of their order as a benefit of online ordering.
--Women were more likely to cite the convenience factor of online ordering as an important benefit.
--Women were more likely to recommend the online ordering experience to others.
What does this mean? Well – it certainly tells us not to discount women as valuable online customers. In fact, the majority of online orders for most restaurants are from women. The marketing efforts put into telling customers about online ordering - specifically when engaging customers inside your restaurant - need to be directed towards women as much (if not more) than men.
It may be the ‘man-of-the-house’ picking up the order, but the woman probably made the final decision where the family was going to get their food that night – and chances are – she placed the order too.
