Behind the Scenes Of Your ‘Online Ordering Cloud’

Posted by Tim on May 24, 2012

Anyone who has owned a computer has suffered from some sort of data loss - even if it was just due to closing a document before clicking ‘Save’.  After getting over the paralyzing fear of losing information, you have to start over again.  It sucks. So, it’s only natural, in this information-driven age, to ask, “Can I rely on NetWaiter to handle all of my orders, make sure they get to the right place, AND store my information safely and securely?”


It’s a good question.  Here’s a behind-the-scenes look at your ‘Online Ordering Cloud’ -

NetWaiter uses only the most reliable systems.  Our servers are hosted at co-location facilities, which are secure data centers that many large businesses use to run their networks and systems.  The facilities are unmarked, climate-controlled, have advanced fire and water protection systems, on-site security, multiple power backups, and multiple internet feeds.  If power is lost for an extended time period, the facilities are on a distribution schedule for fuel to run backup generators indefinitely.

The security of equipment and data is also protected.  Employees at the facilities have limited access to the equipment and all visitor ingress and egress actions are escorted.  Even login access by NetWaiter employees is limited to only the information and data they need to do their job.

After reading some of this, you may wonder why we operate like the Pentagon.  Well, truth is – while we understand we’re not protecting nuclear launch codes, we still take our clients’ businesses seriously.  They use NetWaiter for a simple reason – we’re the best at what we do.

It’s important for our clients to have an online ordering system that is rock-solid and feature-rich to remain competitive in today’s marketplace.  You can rely on NetWaiter to protect it.

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Customer Demand, and Other Reasons You Can’t Ignore Tech in Your Restaurant

Customer Demand, and Other Reasons You Can’t Ignore Tech in Your Restaurant

Posted by Tim on May 16, 2014
63%... and climbing.

That’s how many restaurant customers, according to the National Restaurant Association, have used technology to interact with a restaurant - including reviewing a menu, checking nutritional information, and placing an order.

Equally important is that most consumers, once they use a technology, are more apt to want to use it again.  Nevertheless, many restaurant owners remain hesitant about online ordering.  They site various factors and although they may not admit it, we suspect some of them simply fear technology.

Here are three reasons that should overshadow any doubt about online ordering:

Brand Engagement - Online engagement is critical for brand awareness.  The more your customers can touch you, and you can touch them, the more likely they will patronize your restaurant.  The NetWaiter Management console gives restaurants valuable data for analysis and the ability to reach out to customers via email campaigns (another form of engagement).

More Customers – Obviously, takeout expands your restaurant beyond the seating capacity of your ‘brick-and-mortar’ location.  Because NetWaiter can expand your takeout and delivery business, you are now able to handle an even greater amount of business.  Most importantly, NetWaiter online ordering increases repeat visits and loyalty, so you’ll be seeing customers more often, which is good for your bottom line.

Improved Efficiency - Without NetWaiter, your takeout business is limited to how fast phone calls can be processed.  Customers don’t have to wait on hold or listen to a busy signal. NetWaiter also increases the accuracy of your takeout orders – which is critical for customer satisfaction.  There are much fewer ‘do-overs’ (which can cost a lot of money) and fewer upset customers.  Happy customers = repeat business = more revenue. 

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