With 25% of our business take-out, we believe NetWaiter is an essential part of our business model.  With phone orders, it's easy to make mistakes, but with NetWaiter, we know the orders are correct and always in the system.  On-time and mistake free orders make for very happy repeat customers.  The Management Console is also a great tool as it's easy to navigate and edit.  It also offers us a look at what many of our satisfied customers have ordered by showing the Most Popular Items displayed front and center.

John Himelstein

Gingergrass

After researching several options, including building our own online ordering system, we found that NetWaiter was the most economical and proven system on the market. Our online orders continue to grow and we couldn't be more pleased. The ease of functionality and ability to make changes on the fly is superior.

Casie Caldwell

Greenz, salads for Z’adventurous

NetWaiter has completely changed the way we do business.  We’ve been able to maximize our productivity and streamline our operations.  The low risk implementation and cost was exactly what our small business needed.  The Management Console is super easy and exciting; the power to update your menu offerings instantly and manipulate your site at your whim is beyond convenient - it’s genius!  We offer such a custom menu, I never could imagine that an online ordering system could not only meet our needs, but do it in such a short time.  Our representative was not only knowledgeable, but patient, and worked with us to get everything right and actually understood our needs.  Bottom line… our concept, with NetWaiter’s innovation, equals more profit.

Jasmine Ali

Lovable Foods

We are very pleased to have online ordering with NetWaiter at The Sub and Pizza.  Our online orders have seen an increase of over 30%, versus phone orders and in-person orders.  NetWaiter should be called “the silent salesperson who up sells”.

At the beginning, I was very scared of the new Order Online concept.  I did not know what to expect, although I knew it was going to be beneficial to our business. But NetWaiter took me by the hand, taught me everything I should know, and how to take advantage of the new system.  I never felt I was left behind in the advances of technology.  It was a very smooth and easy transition.  In other words - I should have had NetWaiter Online Ordering years ago.

Thank you again for your guidance and for having a lot of patience.  By the way, my wife is very pleased with the results coming from NetWaiter’s online ordering system.  She, being happy, is one less thing that I have to worry about.

Warm regards,

Jose Davila

The Sub and Pizza

It's been a little over a year since we started with NetWaiter at The Jackson Underground Cafe, and I just wanted to send you a quick note to let you know how thrilled we are with your product and service.  As you well know, I spent about 2 months researching, and talking to, numerous companies that offer online ordering.  I can tell you unequivocally that I made the best choice when I chose NetWaiter.  Below are some of my findings over the last year: 

First and foremost, our customers LOVE using NetWaiter!  They can order online quickly and safely with only a few mouse clicks.  They don't have to stand in line or stay on hold waiting to place an order.

Due to the efficiencies we gained from having NetWaiter, we were able to delay the hiring of additional front end staff by at least 6 months.

We have improved our customer experience and repeat orders tremendously.

We have NEVER had a system problem that was not our fault.  No glitches, no anything.  NetWaiter has performed flawlessly.

NetWaiter is smart to use a "No Contract" offer because after a restaurant uses the service for a short period of time, they would never want to stop.

Here are my mistakes that I wish I could go back and fix:

I should have begun using NetWaiter immediately upon opening my restaurant.  I was a bit intimidated and unsure of the system and therefore, I approached implementation rather sheepishly.  If I could go back and do it again, I would jump in head first and immediately begin promoting the service heavily.

If I could tell your prospective clients one thing, it would be don't over think this decision and start using NetWaiter YESTERDAY!  I don’t want any of my competitors using NetWaiter – yeah, it's THAT good!

Best Regards,

Steve Osterholz
The Jackson Underground Cafe