Everyone likes to feel as if they are an insider, that they know things other folks don't know.  This includes secret menu items at restaurants.

What's better than a secret menu?  A ‘secret’ menu only available to online customers.

"Online ordering is a natural for ‘secret’ menu items," says Jared Shimoff, Sr. Director at NetWaiter.  "Obviously, it’s impossible to keep things a secret when you post information online, but keeping certain menu items exclusive to your online menu will encourage people to gravitate to your online site and help set your online menu apart from menus at other restaurants."

Often times, secret items are similar to regular items, but in different presentations.  For instance, McDonald's purported Monster Mac - a Big Mac with eight patties (can you say heart attack?).  The ingredients are already on hand.  Alternatively, secret menu items can also allow you to experiment with new offerings before rolling them out to the mainstream.

"If you have a secret menu or customers know the secret menu, they feel like they're insiders," Bret Thorn, senior food editor of Nation's Restaurant News, told NPR News.  "They feel a kind of personal connection to the restaurant; they feel they know something that maybe not everybody else does.  And everyone loves that."

Check out the May issue of Washington Restaurant Magazine for an article from NetWaiter on what to look for when considering an online ordering service for your restaurant. 

WRA Industry Tools - Online Ordering.pdf (830.35 kb)

NetWaiter was recently featured in QSR Magazine in an article about online ordering and the use of Facebook and social media for the restaurant industry. 

 

QSR Article - NetWaiter Facebook Ordering.pdf (254.00 kb)

New features have come to NetWaiter, aimed at making the workflow in your restaurant smoother, and enhancing the customer experience.

New Order Dashboard - Any manager or employee at your restaurant can now see orders as they arrive on any device.  The new Order Dashboard is compatible with all computers, tablets, and smartphones.  New orders flash on the screen until the information has been viewed.  An audible chime can also be played to alert the staff.  Simply click to view the order details and print it to an attached printer, if desired.  Access to the new Order Dashboard is possible from the Dashboard section of the NetWaiter Management Console.

New Quick-Print Application - NetWaiter recently released an upgrade to the Quick-Print App that provides restaurants instantaneous order printouts.  Included in those enhancements is the ability to use one Quick-Print App for more than one account.  For instance, if your restaurant has a catering business in addition to your regular takeout/delivery menu, orders from both sites can be sent to the same Quick-Print App.

Curbside Pickup Enhancements - Now it’s easier for a customer to enter their car information during the ordering process (assuming you offer Curbside Pickup).

New Promotion Code Options - Additional types of promotions are now available from the Promotions section of the Management Console.

Fall is a triple witching time for a restaurant’s takeout and delivery business.  Summer travel schedules are mostly done, allowing for more routine dining.  Takeout and delivery gets a boost in business from the double punch of college and professional football games. Then add October for playoff baseball and the World Series.  Some people love ordering in and enjoying the game at home, rather than visiting their local watering hole.

What sells during game time?  Wings see a 45% increase in takeout orders during football season, while orders for beef and broccoli see a 26% jump in the Chinese food category.  Pizza, of course, is off the charts during sporting events.

What can you do to draw that online takeout business to your restaurant?  Here are some tips:

•    Promote specials to customers ordering online.  Order an appetizer for a game and get 50% off a second appetizer.
•    Craft entree and combos that are particularly applicable because they work well for takeout.  These online combos should be “guy-oriented” – like pizza, wings, sandwiches, chips and guacamole - things that go well with sporting events and groups of enthusiastic spectators.

 

The studies and research all agree.  The biggest attraction for ordering online is customer convenience and control.  Whenever we make changes and upgrades to the NetWaiter system, we always put them through our ‘convenience filter’.  Above and beyond our recent Group Ordering release, other upgrades have been made to improve convenience for customers.  Here’s a recap:

 

Group Ordering

As discussed in our last newsletter, group ordering allows any customer, but particularly people like administrative assistants, pharmaceutical reps, or anyone organizing a group lunch/dinner, to conveniently place orders for everyone involved.

To start, an organizer invites friends or co-workers via email.  Your NetWaiter site allows the organizer to select invitees and include an optional message.  Each person accepts or declines the invitation.  If they join the group, they are directed to your menu to select their items.  When completed, their selections are sent to the organizer, who submits the Group Order, with the desired pickup/delivery time.  Each item of a Group Order is identified with the person’s name that ordered it.  If possible, your restaurant should write the name of the corresponding person on each item before packaging up the entire order.

 

Other Front-End Changes

Editing Orders – Customers will discover they now have a faster and easier way to edit and delete order information, if needed.

Site Appearance – We’ve tweaked a couple of visual elements (fonts, etc.) to improve consistency throughout the ordering process.

Site Layout – We’ve increased customer usability of the NetWaiter website.  Additions include a ‘breadcrumb’ to help with navigation, easier access to Log In/Off, and a link to view the status of a pending Group Order.

 

Management Console Changes 

Email Marketing and Social Widget Upgrades – You now have more options for editing content of email messages and those on your social widget.

Promotions Upgrade – When offering promotions that include specific items, NetWaiter will automatically add those items to an order when the customer enters the Promo code.