Summer Brings Potential for NetWaiter

Posted by Tim on May 31, 2012

The onset of summer brings a unique opportunity to use NetWaiter to get more customers into your restaurant, at minimal expense.           

With longer, warmer evenings, towns across the country have free movie night and free music night at local parks and other venues. Some of these events draw hundreds of people , even thousands. They bring dinner, spread out a blanket and enjoy the evening.

Locate these events in your market. They typically start with the end of school and are held weekly for four to eight weeks. On the first evening, blanket every windshield in the parking lot and surrounding streets with flyers advertising your NetWaiter online ordering capabilities. Consider offering an event special for online orders--a free bucket of wings with every order over $30, or an offer that works with your menu.

"The trick is to get customers familiar with your online capabilities," said Jared Shimoff, Sr. Director at NetWaiter. "Once you do this, they'll surely find other uses for it. A thousand flyers at the beginning of the summer, and paying some high school kids to distribute them, will give you customers for the rest of the year."

Some of these events also offer sponsorships, including the opportunity to have a commercial read over the P.A. system during the event.  Every event is different. Explore the possibilities. Let us know how things go. 

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Improving Curbside Takeout

Improving Curbside Takeout

Posted by Tim on April 24, 2014
Ask a takeout customer why they prefer ordering online vs. calling on the phone and you’ll almost assuredly be told it’s all about the convenience.  The same is said about ‘Curbside Takeout’ – aka the ability to order and have it brought to your car upon arrival. With that in mind, here are a few tips to make sure your Curbside Takeout program is as effective as possible.

Dedicated Parking – If possible, identify parking spots specifically for takeout customers to use upon arrival.  This helps provide convenience for customers and staff when delivering orders to cars.  Video surveillance and asking for the type of vehicle a customer is driving can further provide convenience.  In addition, those marked spots inherently promote your convenient takeout operation to other customers.

Dedicated Personnel for Takeout - It’s a fact: Once you institute online ordering, your takeout business will grow.  At some point, consider a dedicated person for processing takeout orders.  Don’t worry; you may not need to hire a new 
employee.  Instead, start by identifying a ‘point person’ on your staff to handle all ‘outbound orders’.  

Having a specific person manage curbside orders will help guarantee they are handled fast and accurately.  Some restaurants even have a separate production line in the kitchen for takeout orders during peak periods, which helps to 
further maintain quality.

Make Sure All Items are Takeout-able - Restaurant customers want the taste and look of takeout to match the in-restaurant experience.  If you have menu items that can easily lose their “look” or flavor when offered for takeout or delivery, consider not offering it in that format.

Eco-Friendly Packaging - Customers are more conscious of the environment, even in the restaurants they always patronize. Source packaging that is eco-friendly, biodegradable, and/or made from recycled ingredients. 

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