Snacking and Online Ordering

Posted by Tim on June 11, 2014
It’s not uncommon for some restaurants to get a surge of takeout orders in the afternoon.  While some may be late lunch or early dinner orders, they aren’t always full meals.  A lot of the time it’s a snack-type order.  A recent report reveals that about 50% of eating occasions are snack related.  Experts attribute this largely to busy lifestyles, but there are other contributing factors: 

  • 73% of snacking is physically driven – combatting hunger (44%), nutritional support (15%) and the need for a sudden burst of energy (12%), which explains the late afternoon aspect. 
  • 36% is emotionally driven – 23% of the people in this category use snacking as a time-marker in their day. There is also boredom alleviation (13%) and those who use snacking as a way to reward themselves (6%).
  • 28% of snacking is socially and culturally driven, including people who are bonding around food. 
  • Then there is something called ‘aimless snacking’ (27%), which is attributed to the constant availability of food and beverages. 

The numbers add to more than 100% because there is a good deal of overlap in consumer motivations for a snack. 

What does this mean for restaurant online ordering?  1) Make sure your appetizer and snack selections are listed on your online ordering menu, and 2) consider adding items that are both ideal for an afternoon snack and are a sure bet for takeout popularity. 

© 2003-2025 NetWaiter, LLC. All Rights Reserved.
Disclaimer | Privacy Policy | Terms Of Service
Log in

Don’t Send Online Customers Away!

Don’t Send Online Customers Away!

Posted by Tim on August 22, 2014
Restaurants that link an online ordering portal to their website are turning business away and paying to do so.

If you have an online ordering link to a portal showing on your restaurant’s website, you are sending customers from your site, where they are completely focused on you, to a place where they can order from a variety of restaurants.  You are essentially inviting them to order from one of your competitors.

Within the overall marketing strategy of your restaurant, the purpose of a portal is to bring you new customers, not the other way around.  When you point customers to a portal to place an order at your restaurant, you pay extraordinary fees for that business.  If you’re sending repeat customers to place orders through the portal, it’s even worse.

The average portal fee at Grubhub/Seamless is about 14% of each order.  With your own, individually-branded online ordering site, like NetWaiter, you would pay a small fraction of those fees.

Customers come to your website because they are interested in your restaurant.  Don’t send them to a portal where you will either lose them to a competitor, or pay the portal’s huge fee.  Keep them on your site, accept their order directly, retain all of the customer information, and save money while doing so.

Add comment

© 2003-2025 NetWaiter, LLC. All Rights Reserved.
Disclaimer | Privacy Policy | Terms Of Service
Log in